Quick Answer: What Is Customer Service In Simple Words?

What is the golden rule of customer service?

In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.”.

What are the customer service skills?

Your List of the Most Important Customer Service Skills (According to Data)Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. … Empathy. … Adaptability. … Ability to Use Positive Language. … Clear Communication Skills. … Self-Control. … Taking Responsibility. … Patience.More items…

What are your weaknesses?

Here are a few examples of the best weaknesses to mention in an interview:I focus too much on the details. … I have a hard time letting go of a project. … I have trouble saying “no.” … I get impatient when projects run beyond the deadline. … I sometimes lack confidence. … I can have trouble asking for help.More items…•Mar 8, 2021

What is customer service simple definition?

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

How do you answer a customer service phone call?

DO’SAnswer with a professional tone. … Use common terminology. … Start and end the call with enthusiasm. … Keep the conversation personal. … Clarify the customer’s issues and concerns. … Interrupt your customer. … Belittle their issues. … Give incorrect information.More items…•Dec 11, 2019

What are 3 important qualities of customer service?

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.

What are the types of customer service?

5 Types of Customer ServicePhone Customer Service.Email Customer Service.On-Site Customer Service.Live Chat Customer Service.Social Media Customer Service.Jul 14, 2020

What are the 4 principles of customer service?

Here are seven customer service principles that can help you transform your support operations and deliver the best experience every time.Support customers as a team. … Listen to customers (and share their feedback). … Don’t be a robot. … Be honest about what you don’t know. … Practice empathy. … Know your product.More items…•Sep 1, 2013

What are five characteristics of quality customer service?

The 5 Crucial Characteristics for People in Customer ServiceKnowledge of the Product. How bad is it when not even the employees from a company know about the product they are selling. … Empathy. Empathy is a crucial ability for service agents, the art of putting yourself in the position of another person. … Customer Focus. … Patience & Flexibility. … Language skills.Oct 30, 2014

What is a good definition of customer service?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

What is customer service and examples?

In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. Read on below to discover what you can do to level up your customer strategies.

How do you handle difficult customers?

10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…

How do you deliver good customer service examples?

11 ways to provide great customer serviceBe friendly. The most important rule in providing excellent customer service is to be friendly. … Respond promptly. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•Mar 3, 2021

How do I describe my customer service experience?

Customer service is listening to customers and helping to resolve their issues so that they remain happy and loyal. … Having worked in a call center for five years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.Aug 20, 2020

What is the best time to call customer service?

7 AM is the Best Time to Call The best time of day to call customer service is in the morning. On average, call center wait times are 70% shorter before noon (between 5am and 12pm). The longest wait times are between 3pm and 12am.

How do you get straight to a representative?

how-to 4 Tips For Getting A Human Customer Service Rep On The PhoneBy Voice: Say “Agent” sternly into the phone. … By Keypad: Press “O” in a menu. … By Placing an Order: You do not actually need to place an order, but most systems will punch you through to a live rep if they know you are going to buy something from them.More items…•Dec 7, 2010

What is the main role of customer service?

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

What is the importance of customer service?

Customer service is important because it can help you to: Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.

What is customer service answer?

“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”

How do you talk to customer service?

This allows each member to maintain their unique voice without sounding like they’re talking from a script.Think of tone on a spectrum. … Use positive language. … Be brief but not brusque. … Reply in a timely manner. … Always use your customer’s name. … Talk their talk. … Be careful with jokes. … Create a support style guide.More items…